FAQs

Q. Can I customize my background or curtain?
A. You can have any background or curtain you want. We have a wide range to choose from but you can also customize your own for an extra cost. This is a great idea for corporate events and product launches.

Q. Can you do different overlay layouts?
A. Yes there is a fantastic selection of layouts to chose from.

Q. Can I choose to have branding on my overlay?
A. Absolutely! When you book our booths, we will ask you what you would like on your overlay and our Graphic Designer will help create it.

Q. Do we get unlimited videos?
A. Yes you get unlimited photos with all of our packages.

Q. Do I need to pay a deposit?
A. Yes, a 50% non-refundable deposit is required to secure your booking, & a 25% non-refundable deposit is required for bookings that are over a year away.

Q. What if I cancel my booking, what happens to my deposit?
A. Deposits are non-refundable. However, there may be options for changing the date of your event. Please contact us if you need assistance.

Q. How long does the set-up take?
A. It takes around 90 -120 minutes to set up depending on what product you have and 45 – 60 minutes to pack away. Set-up and collection is included in all of our prices. If you wish to have the booth set up before the start time then there is a $30 per hour idle time fee.

Q. What happens if the Bright Side Pro is running late for set-up?
A. The Bright Side Pro will stay for the extra time to compensate for time lost.

Q. What happens if the wedding/party/event is running late and you can’t get in to set-up?
A. Our staff are only contracted to stay for the original hire time, we will try to set-up as quickly as possible so you get the most time from the booth but we will not stay any longer than the original time booked. So please ensure we can set up 1.5 hours before your specified start time.

Q. What are the electricity requirements for your products?
A. We need one standard plug point as close to the area as possible for all products.

Q. What if we need help during the event?
A. All of our packages come with a Bright Side Pro who will be there to help out.

Q. Will there be a problem if our event is on the 7th floor?
A. No, our products can fit anywhere and can be easily transported around venues but there may be a surcharge depending on the venue.

Q. Can it be used in tents or outdoors?
A. Yes, as long as the floor is level and the booth is sheltered from rain and there is a power source nearby.

Q. Do I need consent from guest/users when using social media integration?
A. Yes. It is your responsibility to receive consent from your guests before posting their images. Bright Side 360 is not responsible for your content posted online.

Q. Can we supply our own props?
A. We encourage you to bring along any special props that your guests may enjoy. You can also customize any of our props for an extra cost.